By visiting or using the Services available from the domain and sub-domains
of www.mytino.com, which includes the website www.mytino.cn, (together, the
“Site”) you are contractually agreeing to the following terms and conditions
(collectively, the “Terms of Service” or “Agreement”).
Please consult
the Terms of Service and any linked information regularly for updates. We
reserve the right to revise the Terms of Service and any linked information from
time to time in our sole discretion. Unless otherwise provided in such revision,
the revised terms will take effect when they are posted.
As used in the Terms of Service:
“Bidder” means a Member that offers and delivers Bidder
Services to Buyers on the Site
“Buyer” means a
Member that investigates and purchases Bidder Services on the Site
“Member” means a person or legal entity that registers for an
account with myTino for use of the myTino Services available from the
Site
“Nickname” means the user name by which a
Member is identified within Site
“User” means (1) a
person who is a Member, using the Site on his or her own behalf, or (2) a person
who is using the Site on behalf of a Member that is a company or organization
“Visitor” means a person who is only visiting the
Site (i.e., not a Member or User)
“you” means the
Visitor or Member accessing the Site or using the Services on the Site on his or
her own behalf; or, if the Services on the Site are used on behalf of a company
or organization, “you” means the Member for which the Services are used and the
User who accesses the Site on behalf of such Member, and such User will be
deemed to represent that he or she has the authority to do so on the Member’s
behalf.
INCORPORATED INFORMATION AND POLICIES
This Agreement hereby incorporates all rules, policies, and
guidelines on the Site, including:
• Billing and Payment
Service Policy
• Job Funding and Award Conditions
• Privacy Policy
•
Copyright Policy
• Registration Information
• Safeguarding Your Password
• Posting Information or Content
• User Obligations
• Posting Jobs
• Communication
• Rating and Feedback System
• Providing Services
• Bidder Membership Fees
• Enforcement of Site Policies
• Dispute
Resolution
• Referral Program
• Contacting Customer
Service
MEMBER ELIGIBILITY
Our
Services are available only to legal entities and individuals who can form
legally binding contracts. To register for an account with myTino and become a
Member, you must accept all of the terms and conditions in, and linked to, the
Terms of Service. myTino reserves the right in its sole discretion to refuse,
suspend, or terminate service to anyone.
You agree to pay all fees
applicable to your use of the myTino Services, and you agree not to circumvent
myTino’s fee structure, all in accordance with the Site Policies and the Billing
and Payment Services Policy, as applicable.
YOUR
ACCOUNT
To become a Member and use the services available from
the Site you must register for an "Account". You will provide true, accurate and
complete information as prompted by the registration form, and update such
information to maintain its truth, accuracy and completeness. You must safeguard
the login email (“Member ID”) and password you use to access this Site. We may
rely on any use of the Site with your Member ID and password as authorized by
you.
SCOPE OF SERVICES
The Site delivers the
following Services (“Services”):
“Bidder Services” means all Jobs and any other Services
delivered by Bidders through the Site.
“Community
Services” Provision of the Site by myTino as a venue which enables
Members to form, manage, join and participate in focus groups for professional
topics of interest. Members may review and post reports on topics of
interest.
“Marketplace Services” Provision of the
Site by myTino as a venue where: (1) Buyers can define and source projects
("Jobs") and look for and engage Bidders directly; and (2) Bidders can advertise
their capabilities and bid on Jobs. In providing Marketplace Services, myTino
does NOT source or deliver Jobs. myTino only provides the venue for Buyers and
Bidders to find and contract with each other for Jobs. See the Site Policies for further descriptions of this service.
“myTino
Services” means any of the above Services delivered by myTino through the
Site.
“Transaction Services” These are the billing,
payment, investigation, dispute resolution, and other Services myTino delivers
through the Site. See Billing and Payment
Services Policy and Dispute
Resolution Policy for a further description of these Services.
LEGAL RELATIONSHIP
Contracts Between
Bidders and Buyers
By registering as a Member, you acknowledge
and agree that you contract directly with other Members of the Site to buy or
sell Bidder Services. myTino is not a party to any contract for any purchase and
sale of Bidder Services on the Site, including without limitation Jobs. Each
Member is solely responsible for the enforcement and performance of its rights
and obligations for the purchase and sale of Bidder Services, including without
limitation Jobs.
The Site functions as a venue to connect Bidders
with Buyers in an online marketplace. myTino is not involved in the contracting
between Bidders and Buyers, or in the Bidders’ delivery of services to Buyers.
We have no control over and do not guarantee the quality, safety, reliability or
legality of Services advertised, the truth or accuracy of listings, the
qualifications, background, or abilities of Site Members, the ability of Bidders
to deliver Services, the ability of Buyers to pay for Services, or that a Bidder
or Buyer will actually complete a transaction. Each Bidder and Buyer must look
solely to the other for enforcement and performance of all the rights and
obligations pursuant to the transactions it entered into with the other on the
Site, and any other terms, conditions, representations, or warranties associated
with such dealings.
Upon acceptance of a bid, Buyer agrees to
purchase the Services and Bidder agrees to provide the Services according to the
terms of the final bid or other terms agreed to by the parties.
Taxes, Reporting and Legal Responsibilities
Except
where expressly provided by myTino, each Member is solely responsible for
satisfying all income tax, payroll tax, payroll withholding, sales and use tax,
governmental reporting and other legal requirements under applicable law,
including without limitation those applicable to the purchase and sale of
Services from and by independent contractors.
User
Content
The Site contains information from third party sources,
Bidders and Buyers. myTino does not confirm or verify such information. Members
are solely responsible for the photos, profiles, messages, notes, text,
information, music, video, advertisements, listings, and other content that they
upload, publish or display (hereinafter, "post") on or through the Services or
the Site, or transmit to or share with other users (collectively the "User
Content"). You may not post, transmit, or share User Content on the Site or
Service that you did not create or that you do not have permission to post. You
understand and agree that we may, but are not obligated to, review the Site and
may delete or remove (without notice) any User Content in our sole discretion,
for any reason or no reason, including without limitation User Content that in
our sole judgment violates this Agreement, or which might be offensive, illegal,
or that might violate the rights, harm, or threaten the safety of Users or
others. You are solely responsible at your sole cost and expense for creating
backup copies and replacing any User Content you post or store on the Site or
provide to us.
When you post User Content to the Site, you authorize
and direct us to make such copies thereof as we deem necessary in order to
facilitate the display, posting and storage of the User Content on the Site. By
posting User Content to any part of the Site, you automatically grant, and you
represent and warrant that you have the right to grant, to us an irrevocable,
perpetual, non-exclusive, transferable, fully paid, worldwide license (with the
right to sublicense) to use, copy, publicly perform, publicly display, reformat,
translate, excerpt (in whole or in part) and distribute such User Content for
any purpose on or in connection with the Site or the promotion thereof, to
prepare derivative works of, or incorporate into other works, such User Content,
and to grant and authorize sublicenses of the foregoing. You may remove your
User Content from the Site at any time. If you choose to remove your User
Content, the license granted above will automatically expire, however you
acknowledge that the Company may retain archived copies of your User
Content.
Third Party Content, Verification and
Monitoring
From time to time, myTino may make available to
Members on the Site various Services provided by third parties to verify a
Member’s identity or credentials. myTino has no editorial control over such
content. myTino does not confirm or verify if a Bidder claiming to be a
professional or claiming to be qualified to provide professional advice is in
fact licensed or otherwise qualified to provide the Services or advice being
requested. In addition, the Site contains (or you may be sent through the Site
or the Service) links to other web sites ("Third Party Sites") as well as
articles, photographs, text, graphics, pictures, designs, music, sound, video,
information, applications, software and other content or items belonging to or
originating from third parties ("Third Party Applications, Software or
Content"). Such Third Party Sites and Third Party Applications, Software or
Content are not investigated, monitored or checked for accuracy,
appropriateness, or completeness by us, and we are not responsible for any Third
Party Sites accessed through the Site or any Third Party Applications, Software
or Content posted on, available through or installed from the Site, including
without limitation the content, accuracy, offensiveness, opinions, reliability,
privacy practices or other policies of or contained in the Third Party Sites or
the Third Party Applications, Software or Content. Inclusion of, linking to or
permitting the use or installation of any Third Party Site or any Third Party
Applications, Software or Content does not imply approval or endorsement thereof
by us. If you decide to leave the Site and access the Third Party Sites or to
use or install any Third Party Applications, Software or Content, you do so at
your own risk and you should be aware that our terms and policies no longer
govern. You should review the applicable terms and policies, including privacy
and data gathering practices, of any site to which you navigate from the Site or
relating to any applications you use or install from the site.
Links
The Site may contain links to other
websites or resources. You acknowledge and agree that myTino is not responsible
or liable for: (i) the availability or accuracy of such websites or resources;
or (ii) the content, advertising, or products on or available from such websites
or resources. The inclusion of any link on the Site does not imply that we
endorse the linked website. You use the links at your own risk.
No Agency
The Terms of Service and any
registration for or subsequent use of this Site will not be construed as
creating or implying any relationship of agency, franchise, partnership or joint
venture between you and myTino, except and solely to the extent expressly
stated.
Access and Interference
The
Site contains robot exclusion headers. You agree that you will not use any
robot, spider, scraper or other automated means to access the Site for any
purpose without our express written permission. Additionally, you agree that you
will not: (a) take any action that imposes or may impose (in our sole
discretion) an unreasonable or disproportionately large load on our
infrastructure; (b) copy, reproduce, modify, create derivative works from,
distribute, or publicly display any content (other than content you have
submitted to the Site) from the Site without the prior express written
permission of myTino and the appropriate third party, as applicable; (c)
interfere or attempt to interfere with the proper working of the Site or any
activities conducted on the Site; or (d) bypass any measures we may use to
prevent or restrict access to the Site or any subparts of the Site.
WARRANTY DISCLAIMER
THE SERVICES
PROVIDED HEREUNDER ARE PROVIDED “AS IS,” AS AVAILABLE, AND WITHOUT ANY
WARRANTIES OR CONDITIONS (EXPRESS OR IMPLIED, ARISING BY STATUTE OR OTHERWISE IN
LAW OR FROM A COURSE OF DEALING OR USAGE OR TRADE). WE MAKE NO REPRESENTATIONS
OR WARRANTIES, OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE QUALITY,
IDENTITY OR RELIABILITY OF ANY THIRD PARTY, OR AS TO THE ACCURACY OF THE
POSTINGS MADE ON THE WEB SITE BY ANY THIRD PARTY. TO THE EXTENT THAT CERTAIN
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,
SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
IN NO EVENT SHALL WE BE
LIABLE TO YOU OR ANY OTHER MEMBER FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR
PUNITIVE DAMAGES PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, LOSS
OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES OR LOSS OF GOODWILL, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY OTHER
PROVISION OF THIS AGREEMENT, IN NO EVENT WILL OUR LIABILITY TO YOU FOR ANY
ACTION OR CLAIM RELATED TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, WHETHER
BASED ON CONTRACT, TORT, NEGLIGENCE OR ANY OTHER THEORY OF LIABILITY, EXCEED IN
THE GREATER OF: (A) USD $100 OR (B) THE AGGREGATE AMOUNT OF SERVICE CHARGES
ACTUALLY COLLECTED BY US FROM YOU FOR THE SERVICES TO WHICH THE LIABILITY
RELATES DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE DETERMINATION
OF SUCH LIABILITY. TO THE EXTENT THAT CERTAIN JURISDICTIONS DO NOT ALLOW FOR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THIS LIMITATION
AND EXCLUSION MAY NOT APPLY TO YOU.
RELEASE
If you have a dispute with another Member, you release myTino (and
our officers, directors, agents, subsidiaries, joint ventures and employees)
from claims, demands and damages (actual and consequential) of every kind and
nature, known and unknown, arising out of or in any way connected with such
dispute. You agree to waive any exclusion to such general release, where
applicable in any jurisdiction.
INDEMNITY
You agree to defend, hold harmless and indemnify myTino from and
against any and all losses, costs, expenses, damages or other liabilities
incurred by myTino from and against any cost, liability, loss, damage, cause of
action, claim, suit, proceeding, demand or action brought by a third party
against myTino: (a) in connection with your use of the Services including any
payment obligations incurred through use of the Services; or (b) resulting from:
(i) your use of the Site (ii) your decision to supply credit information via the
Site, including personal financial information; (iii) your decision to submit
postings and accept offers from other Members; (iv) any breach of contract or
other claims made by Members with which you conducted business through the Site;
(v) your breach of any provision of this Agreement; (vi) any liability arising
from the tax treatment of payments or any portion thereof; (vii) any negligent
or intentional wrongdoing by any Member; (viii) any act or omission of yours
with respect to the payment of fees to any Bidder; (ix) your dispute of or
failure to pay any invoice or any other payment; and/or (x) your obligations to
a Bidder. Any such indemnification shall be conditioned on our: (a) notifying
you in writing of any such claim, demand, action, cost, liability, loss or
threat of any thereof; (b) cooperating with you in the defense or settlement
thereof; and (c) allowing you to control such defense or settlement. We shall be
entitled to participate in such defense through our own counsel at our own cost
and expense. We reserve the right to report any wrongdoing of which we become
aware to the applicable government agencies or otherwise.
INTELLECTUAL PROPERTY
License and
Site Access
Subject to and conditioned on compliance with the
Terms of Service, myTino grants you a limited license to access and, if you are
a Member, to use this Site internally for the purpose of ordering and receiving
the Services available and authorized from this Site. You must not sell,
reproduce, distribute, modify, display, publicly perform, prepare derivative
works based on, repost or otherwise use any content of this Site in any way for
any public or commercial purpose without prior written consent of myTino or the
rights holder. You must not use any content of this Site on any other Web site
or in a networked computer environment for any purpose except your own internal
viewing. You will not attempt to reverse engineer or attempt to interfere with
the operation of any part of this Site unless expressly permitted by law. This
Site or any portion of this Site may not be reproduced, duplicated, copied,
sold, resold or otherwise exploited for any commercial purpose that is not
expressly permitted by myTino.
Reservation of Rights
and Limited Licenses
myTino and its licensors retain all of
its right, title and interest in and to all patent rights, inventions,
copyrights, know-how and trade secrets relating to the Site. The myTino logo and
name are trademarks of myTino, and may be registered in certain jurisdictions.
All other product names, company names, marks, logos and symbols on the Site may
be the trademarks of their respective owners. Except as expressly stated in the
foregoing, nothing in the Terms of Service confers any license under any of
myTino’s or any third party’s intellectual property rights, whether by estoppel,
implication or otherwise.
CUSTOMER SERVICE
If you have any questions, suggestions, reports of problems or
complaints regarding any Services, your use of the Site, the conduct of or
purchase, sale, delivery, or payment of or for Services by or from any Member,
please contact Customer
Service.
NOTICES AND COMMUNICATIONS
Unless you otherwise indicate in writing to Customer Service, myTino
will communicate with you by email or by posting communications on this Site.
You consent to receive communications from us electronically and you agree that
these electronic communications satisfy any legal requirement that such
communications be in writing. You will be considered to have received a
communication when myTino sends it to the email address you have provided to
myTino on this Site, or when myTino posts such communication on this Site. You
must keep your email address updated on this Site, and you must regularly check
this Site for postings.
All notices to myTino intended to have a
legal effect concerning this Agreement must be in writing and delivered either
in person or by a means evidenced by a delivery receipt, to the following
address:
Theotino, Inc.
14th Floor
East Software
Park
90 Wensan Road
Hangzhou, China 310012
Attention: Chief
Financial Officer
Such notices to myTino are deemed effective upon
receipt.
RESOLUTION OF DISPUTES BETWEEN MEMBER
AND MYTINO
If a dispute arises between you and myTino, our goal
is to resolve such dispute quickly and cost effectively. Accordingly, you and
myTino agree that we will resolve any claim or controversy at law or equity that
arises between us out of this Agreement or the myTino Services (a “Claim”) in
accordance with this section entitled “Resolution of Disputes Between Member and
myTino.” Before resorting to these alternatives, you agree to first contact us
directly to seek a resolution by going to Customer
Service.
Law and Forum for Disputes
The Terms of Service are governed in all respects by the laws
of the Hong Kong Special Administrative Region of China (“HKSAR”) without giving effect to any principle that may provide
for the application of the law of another jurisdiction. You agree that any claim
or dispute you may have against myTino must be resolved by a court located in
the HKSAR, or as described in the Arbitration Option paragraph below. You hereby
submit to the personal jurisdiction of the courts located within the HKSAR for
the purpose of litigating all such claims or disputes. Any cause of action you
may have with respect to this Site must be commenced within 30 days after it
arises, or the cause of action is barred.
Arbitration
Option
For any claim arising between you and myTino (excluding
claims for injunctive or other equitable relief) where the total amount of the
award sought is less than $10,000, the party requesting relief may elect to
resolve the dispute in a cost-effective manner through binding
non-appearance-based arbitration. A party electing arbitration must initiate
such arbitration through an established alternative dispute resolution (“ADR”)
provider mutually agreed upon by the parties. The ADR provider and the parties
must comply with the following rules: (a) the arbitration will be conducted by
telephone, online and/or be solely based on written submissions, the specific
manner will be chosen by the party initiating the arbitration; (b) the
arbitration will not involve any personal appearance by the parties or witnesses
unless otherwise mutually agreed by the parties; and (c) if an arbitrator
renders an award the party receiving the award may enter any judgment on the
award in any court of competent jurisdiction.
Improperly Filed Claims
Should you file a claim
contrary to this section entitled “Resolution of Disputes Between Member and
myTino,” myTino will be entitled to recover attorneys’ fees and costs up to USD
$2,000, provided that myTino has notified you in accordance with the Terms of
Service of the improperly filed claim, and you have failed to promptly withdraw
the claim
TERMINATION
This Terms of
Service Agreement shall become effective upon your acceptance or your use of the
Site, and shall continue until terminated by myTino or you as provided for under
the terms of this Section.
Unless otherwise agreed to in writing
between the parties, either party may terminate the Agreement at any time upon
notice to the other party. In such event, (i) myTino shall continue to perform
those myTino Services necessary to complete any open transaction between you and
another Member; and (ii) you shall continue to be obligated to pay myTino and
any Bidders for any Services for which you have engaged from myTino or such
Bidders in order to complete any such transactions.
Without limiting
myTino’s other remedies, we may issue a warning, temporarily suspend,
indefinitely suspend or terminate your registration or a Job, and refuse to
provide any or all Services to you if: (a) you breach any terms and conditions
of the Terms of Service or the linked policies and information incorporated
herein by reference, including our written policies and procedures posted on the
Site; (b) we are unable to verify or authenticate any information you provide to
us; or (c) we believe in our sole discretion that your actions may cause legal
liability for you, our Members or for myTino or are contrary to the interests of
the Site or the myTino User community. Once temporarily suspended, indefinitely
suspended or terminated, you may not continue to use the Site under the same
Account, a different Account or reregister under a new Account.
Without limiting myTino’s other remedies, to the extent you engage in actions or
activities which circumvent the myTino Site or otherwise reduce fees owed myTino
under the Terms of Service, you will pay myTino for all fees owed to myTino and
reimburse myTino for all losses and costs (including any and all myTino employee
time) and reasonable expenses (including attorney fees) related to investigating
such breach and collecting such fees.
When your membership is
terminated, you may no longer have access to data, messages, files and other
material you keep on the Site. The material may be deleted along with all your
previous posts and bids. The provisions entitled “Warranty Disclaimer,”
“Limitation of Liability,” “Release,” “Indemnity,” “Intellectual Property,”
“Notices and Communications,” “Resolution of Disputes between Member and
myTino,” “General,” “Audit Provisions and Maintaining Records” and “Billing and
Payment Services” will survive termination of this Agreement.
GENERAL
You are responsible for compliance with
applicable local laws, keeping in mind that access to the contents of this Site
may not be legal for or by certain persons or in certain countries. myTino will
not be considered to have modified or waived any of our rights or remedies under
the Terms of Service unless the modification or waiver is in writing and signed
by an authorized representative of myTino. No delay or omission by myTino in
exercising its rights or remedies will impair its rights or be construed as a
waiver. Any single or partial exercise of a right or remedy will not preclude
further exercise of any other right or remedy. If any part of the Terms of
Service is held to be unenforceable, the unenforceable part will be given effect
to the greatest extent possible and the remainder will remain in full force and
effect. You will not transfer, assign or delegate your rights or obligations
(including your Account) under the Terms of Service to anyone without the
express written permission of myTino, and any attempt to do so will be null and
void. myTino may assign this Agreement in its discretion.
Except for
the payment of fees to myTino, neither of the parties to this Agreement shall be
responsible for the failure to perform or any delay in performance of any
obligation hereunder due to labor disturbances, accidents, fires, floods,
telecommunications or Internet failures, strikes, wars, riots, rebellions,
blockades, acts of government, governmental requirements and regulations or
restrictions imposed by law or any other similar conditions beyond the
reasonable control of such party. The time for performance of such party shall
be extended by the period of such delay.
The boldface paragraph
headings in the Terms of Service are included for ease of reference only and
have no binding effect. The Terms of Service and all documents referenced in the
Terms of Service comprise the entire agreement between you and myTino with
respect to the use of this Site and supersede all prior agreements between the
parties regarding the subject matter contained herein as well as any conflicting
or inconsistent terms in any website that link to or are linked from this Site.
COPYRIGHT POLICY
Removal
of Material for Which Copyright Infringement is Claimed
If you
believe your copyrights are being infringed by a User of the Services available
at the domain and sub-domains of www.mytino.com, please fill out a notice of
copyright infringement (“Infringement Notice”) and fax it to myTino Copyright Infringement Notices at
86-571-2800-6880.
Your Infringement Notice must include substantially
the following:
1. A physical or electronic signature of a
person authorized to act on behalf of the owner of an exclusive right that is
allegedly infringed.
2. Identification of the copyrighted work claimed to
have been infringed, or, if multiple copyrighted works at the Site are covered
by a single notification, a representative list of such works at the Site.
3. Identification of the material that is claimed to be infringing or to be
the subject of infringing activity and that is to be removed or access to which
is to be disabled, and information reasonably sufficient to permit us to locate
the material.
4. Information reasonably sufficient to permit us to contact
the complaining party such as an address, telephone number, and if available, an
electronic mail address at which the complaining party may be contacted.
5.
A statement that the complaining party has a good faith belief that use of the
material in the manner complained of is not authorized by the copyright owner,
its agent or the law.
6. A statement that the information in the
notification is accurate, and under penalty of perjury, that the complaining
party is authorized to act on behalf of the owner of an exclusive right that is
allegedly infringed.
Notification from a copyright owner or
from a person authorized to act on behalf of the copyright owner that fails to
comply substantially with the provisions above shall not be considered as
providing actual knowledge or an awareness of facts or circumstances from which
infringing activity is apparent.
Please provide an Infringement
Notice each time you wish to report alleged acts of infringement and fax it to
the number provided.
BILLING AND PAYMENT SERVICE
POLICY
Business Use
myTino’s
billing and payment service (the “Payment Service”) is intended for business
use. To pay for Services using the Payment Service, you must be a Member that
holds a valid credit card issued by a bank acceptable to myTino, a Paypal
account or an Alipay account. Any Member of myTino is eligible to receive
payments from other myTino users using the Payment Service.
Funds in Accounts
Every Member’s Account will
have a transaction account (“Transaction Account”) within which funds are
retained. These funds may be used to pay Job fees to Bidders, Job posting fees
paid by Buyers to myTino, transaction fees paid by Bidders who are Ordinary
Members or Premium Membership fees. Any Member may add funds to his or her
Transaction Account by any of the methods available on the Payment Service web
pages.
Legal
Relationship
myTino provides the Payment Service and
requires you to use it to make all payments to myTino and make payments to and
accept payments from other Members in the purchase and sale of Services through
the Site. Solely for purposes of the Payment Service, and not for any other
Services available through the Site, myTino acts as your agent based upon your
direction and your requirements to perform tasks on your behalf. myTino will at
all times hold your funds separate from its corporate funds, will not use your
funds for its operating expenses or any other corporate purposes, and will not
voluntarily make funds available to its creditors in the event of a bankruptcy
or for any other purpose.
You acknowledge that: (1) myTino is not a
bank and the Payment Service is a payment processing service rather than a
banking service; and (2) myTino is not acting as a trustee or fiduciary with
respect to your funds, but is acting only as an agent and custodian. (3) MYTINO
IS NOT A BANK, AND AMOUNTS TRANSFERRED THROUGH OR STORED IN THE PAYMENT SERVICE
ARE NOT INSURED DEPOSITS. In addition, your Transaction Account will not
constitute an escrow.
By initiating and sending payments through the
Payment Service or adding funds to your Transaction Account, you appoint myTino
as your agent to obtain the funds on your behalf and to transfer the funds to
the recipient that you designate, subject to the terms and conditions of this
Agreement.
Payment
Processor
myTino acts as a payment processor by
creating, hosting, maintaining, and providing the Payment Service to you via the
Internet. myTino does not have any control over the Bidder Services purchased or
sold with the Payment Service, nor whether a Buyer or Bidder you are dealing
with will actually complete the transaction. Nothing in the Payment Service will
be deemed to constitute myTino your agent with respect to any Bidder Services
purchased and sold by Users through the Site, or expand or modify any warranty,
liability or indemnity stated in the Terms of Service.
Interest
You agree that
you will not receive interest or other earnings on the funds in your Transaction
Account or that myTino otherwise handles as your agent. myTino may earn and
retain interest on those funds, or may receive a reduction in fees or expenses
charged for banking Services or other compensation in respect of any balances in
your Transaction Account.
How to Pay for Services Using the Payment
Service
Before you post a Job, you must set aside
funds within your Transaction Account which are equal to your budget for the
Job. To do this, you must use the Payment Service and you must follow the
instructions and Payment Service links on the Site and provide the information
requested. Unless you have a sufficient balance in your Transaction Account,
myTino will ask to charge your credit card for the necessary amount. By
providing us with your credit card information, you authorize us to charge such
credit card for the amounts stated on the applicable Payment Service web
page.
When the Job is completed and you are satisfied with the
outcome, you will need to pay the winning Bidder. When you instruct myTino to
pay a Bidder using the Payment Service, such instruction: (1) is a
representation that that Bidder has completed the applicable Services fully and
satisfactorily, and (2) constitutes an irrevocable instruction to myTino to pay
the Bidder. Once myTino has paid funds to the Bidder, myTino may not be entitled
to demand return of the funds. You therefore agree, as a condition of using the
Payment Service, NOT to ask your credit card company to charge back any amount
to myTino for any reason. In the event you do, you hereby agree to repay myTino
for such amounts, plus reasonable attorney fees and costs of collection, which
may be effected by myTino making the appropriate deductions from your
Transaction Account balance. myTino also reserves the right to terminate Service
to you in addition to all other rights available to myTino.
Authorized Payments are
Final
Your use of the Payment Service constitutes your
agreement to pay for any amounts which you authorize us to charge against your
Transaction Account and, as appropriate, your credit card. Such payments, once
authorized, ARE FINAL.
Currency
The Payment Service operates in
US Dollars and therefore myTino is not responsible for currency fluctuations
that occur when billing or crediting a credit or debit card denominated in a
currency other than US Dollars, nor is myTino responsible for currency
fluctuations that occur when receiving or sending payment via means other than
credit cards, PayPal or Alipay to and from your Transaction Account.
Withdrawal of
Funds
Funds can
be withdrawn from the Transaction Account to the Member’s Paypal, Alipay or
other destination account provided that the withdrawal amount is not less than
US $15.00 per transaction. To withdraw funds, you must request such funds using
any of the withdrawal methods available on the Payment Service web pages. Any
such request shall be subject to the conditions and restrictions contained in
this Billing and Payment Service Policy and in the Terms of Service.
Notwithstanding any other provision of this Billing and Payment Service Policy,
if we determine in our sole discretion that a Member has violated this Billing
and Payment Service Policy or the Terms of Service, we may refuse to process the
withdrawal.
Agreement to
Pay
If, for any
reason, myTino does not receive payment for any amounts that you have authorized
to be paid through your use of the Payment Service or other myTino Services, you
agree to pay such amount immediately upon demand by myTino. You also agree to
pay any interest charges, attorney's fees and other costs of collection incurred
by myTino in collecting from you the authorized but unpaid amount. In such case,
myTino may, at its option, stop processing any further payments made by you and
apply any amounts then held by myTino on your behalf toward any deficiencies,
losses or costs that we have incurred as a result of your use of the Payment
Service or other myTino Service. We may also make appropriate reports to credit
reporting agencies, financial institutions, tax agencies and law enforcement
authorities, and cooperate with them in any resulting investigation or
prosecution.
Disputes Between Buyers and
Bidders
Any disputes in
connection with Services provided by Bidders or payments made by Buyers remain
between such Buyers and Bidders. By using the Payment Service, you acknowledge
that myTino will not be a party to any such dispute or be obligated to take any
action or refrain from taking any action toward resolving any such dispute.
myTino may, at its sole discretion, but shall not be required to, withhold or
delay payment in the event of dispute between a Buyer and a Bidder.
Reservation of
Rights
myTino reserves the
right to seek reimbursement from any Bidder and Bidder will reimburse myTino if
myTino discovers erroneous or duplicate transactions or receives a charge-back
from any Buyer's credit card issuer for the amount of such Buyer's purchase from
such Bidder. myTino may obtain such reimbursement by charging the applicable
Bidder's Transaction Account, deducting from future payments owed to such
Bidder, by reversing any credits to such Bidder's bank Account, by charging such
Bidder's credit card or by seeking reimbursement from such Bidder by any other
lawful means. Failure to pay for reimbursements is cause for termination of
Services.
Questions
If you have any questions,
suggestions or reports of problems regarding the Payment Service, please contact Customer
Service.
PRIVACY POLICY
Please
view our Privacy Policy at http://usa.mytino.com/about_myTino/privacy_policy.php
Site Policies
Registration
Information
Safeguarding Your
Password
Posting
Information or Content
User Obligations
Posting Jobs
Ordering Packages
Communication
Rating and Feedback
System
Providing
Services
Bidder
Membership Fees
Bidder Project Fees
Enforcement of Site
Policies
Dispute
Resolution
Referral
Program
Contacting
Customer Service
REGISTRATION
INFORMATION
You agree to provide true, accurate and
complete information as prompted by the Registration form, and to update this
information to maintain its truthfulness, accuracy and completeness. myTino may
suspend or terminate your Account if information you provide is not complete or
accurate.
SAFEGUARDING YOUR ACCESS DETAILS
You agree to safeguard the login name, password and Nickname
which you use to access this Site. You authorize us to assume that any person
using the Site with your login name, password and Nickname either is you or is
authorized to act for you. Further, your myTino Account (including feedback) and
Nickname may not be transferred or sold to another party without the approval of
myTino.
POSTING INFORMATION OR
CONTENT
You agree to provide true, accurate and complete
information whenever you post any information or content on the Site (including
but not limited to posting a request for Services, bidding on a posted project,
posting your profile and providing feedback). You agree to use good judgment
when posting information, remarks or other content regarding other Users,
Members, Buyers, Bidders, myTino or any other third party. You understand that
you may be held legally responsible for damages suffered by other Users,
Members, Buyers, Bidders, myTino or any third party as a result of legally
actionable or defamatory comments, remarks or other information or content which
you post to the myTino Site. myTino is not legally responsible for any remarks,
information or other content posted or made available on its Site by any User or
third party, even if such information or content is defamatory or otherwise
legally actionable. myTino is not responsible for and does not monitor or censor
content for accuracy or reliability. myTino reserves the right to remove or
restrict access to any information, content or project posted or made available
on the Site in its sole discretion, or if ordered to do so by a court, or if
myTino considers such information or content to be in violation of the Terms of
Service or the Site Policies. You agree NOT to do any of the following on the
Site:
• Post any Job, submit any bid or proposal, or
otherwise use myTino to transmit any content or conduct any transaction that
would violate any applicable law or regulation in any country.
• Post any
Jobs that are fake, posted without the intention to award or complete the
project or posted only to receive pricing information. • Post any Jobs that
request free Services unless prior approval is obtained from myTino.
• Post
any Job, bid, proposal, deliverable or transmit any content that infringes a
third party's intellectual property rights, license rights, the terms and
conditions of use of such third party’s Web site or copyrighted materials or
such third party’s rights of publicity or privacy.
• Post any Job, bid,
proposal, deliverable or transmit any content related to or containing any adult
or sexually explicit material.
• Post any Job or transmit any content related
to bulk email or spam, including but not limited to bulk email hosting, scripts,
active code, programs, proxies, lists and relay servers.
• Post
advertisements, solicitations or offers of full-time employment.
• Post false
or misleading information about a product, service or service request.
•
Post logos, seals or slogans from third parties on the Site unless such material
is provided by myTino or an myTino partner, or you have received express written
permission from myTino to display such third-party logo, seal or slogan.
•
Post or transmit any content that is profane, vulgar, racist, offensive,
threatening, harmful, abusive, defamatory or disparaging.
• Post or transmit
unprofessional or offensive comments about a User, Member, Bidder, Buyer, myTino
or any third party.
• Post any Job, submit any bid or proposal that violates,
or has the potential to violate, the integrity of academic and professional
applications, tests and work; for example by passing off the skills, ideas or
words of another as one's own; using another's production or content without
crediting the source; presenting as new and original, ideas or products derived
from an existing source; presenting fabricated facts, persons or sources as
real.
• Suggest or solicit another User to contact you directly in order to
buy or sell Services outside of myTino.
• Access, tamper with or use
non-public or non-authorized areas of the Site. Unauthorized individuals
attempting to access these areas of the Site may be subject to prosecution.
• Tamper with postings of other Users, Members or myTino.
• Solicit or
gather any User's or Member’s information available from the Site, such as other
Nickname and email addresses, for any commercial or business purposes or to
transmit any unsolicited advertising, junk mail, spam or chain letters.
• Do
anything which would create or impose an unreasonable or disproportionately
large burden or load on the Site.
• Use robots, spiders, scrapers or other
automated means to access information in our Site for any purpose without
express written permission from myTino.
• Post or introduce software on the
Site that: (i) is designed to disrupt, disable, harm or otherwise impede in any
manner, including aesthetic disruptions or distortions, the operation of this
Site or any other software, firmware, hardware, computer system or network
(sometimes referred to as “viruses” or “worms”); (ii) would disable or impair
this Site or any other software, firmware, hardware, computer systems or
networks in any way where such disablement or impairment is caused by the
elapsing of a period of time, exceeding an authorized number of copies,
advancement to a particular date or other numeral (sometimes referred to as
“time bombs,” “time locks” or “drop dead” devices); (iii) would permit you or
any other person to access this Site or any other software, firmware, hardware,
computer systems or networks to cause such disablement or impairment or transmit
information (sometimes referred to as “traps,” “access codes,” or “trap door”
devices, or “spyware”); or (iv) which contains any other similar harmful,
malicious or hidden procedures, routines or mechanisms which would cause such
programs to cease functioning or to damage or corrupt data, storage media,
programs, equipment or communications or otherwise interfere with operations.
• Frame or link to the Site except as expressly permitted by myTino.
•
Impersonate or misrepresent your affiliation with any person or entity.
•
Repeat any action after you receive warning or request to desist from myTino,
whether or not that action is explicitly prohibited in the policies stated on
the Site.
• Fail to respond to an email from myTino regarding violation,
dispute or complaint within two business days.
• Use the Site if you are not
able to form legally binding contracts, are under age or are temporarily or
indefinitely suspended from our Site. • Take any action that may undermine the
feedback or ratings systems (such as importing or exporting feedback information
off the Site, or using feedback as an extortion mechanism).
• Copy, modify
or distribute content from the Site, except for your own information and use,
without the prior express written permission from myTino.
• Select a Buyer
or Bidder on the basis of religion, sex or race.
• Violate a request by
myTino to not post Jobs deemed by myTino in its sole discretion to be contrary
to the interests of the Site or the myTino User community.
• Violate any
other policies stated on the Site.
Violation of these
rules may result in suspension or termination of your Account, in addition to
all other remedies available to myTino or other Users or Members. If you are
aware of a potential violation, please contact Customer Service. In order to
operate the Site, myTino must have certain rights. Consequently, when you post
information, text, files, links, attachments, software or other materials to
publicly visible areas of the Site, you are granting, or warranting that the
owner of such Content has expressly granted a worldwide, royalty-free,
perpetual, irrevocable, fully sub-licensable, non-exclusive right to use,
reproduce, modify, transmit, distribute, perform, display and delete such
Content (in whole or in part) and/or to incorporate such Content in other works
in any form, media or technology now known or later developed.
USER OBLIGATIONS
You agree to:
(a) abide by the Terms of Service and Site Policies, and the processes and
procedures described throughout the Site; (b) be financially responsible for
your use of myTino and the purchase or delivery of Services; and (c) perform
your obligations and complete the transaction as specified by the terms of your
project or order, your bid or proposal or your agreed business terms, whichever
is more recent, unless such transaction is prohibited by law or by the Terms of
Service and Site Policies. Upon acceptance of a bid proposal, you agree to
purchase the Services if you are a Buyer, or provide the Services if you are a
Bidder, in accordance with the terms agreed to by the parties, subject to any
mutually agreed increase or decrease in project scope. If the scope of the
Services to be provided increases beyond the initial scope on the date of
acceptance and the billings for the Job are larger than initially reported, you
agree to report the higher amount through the myTino Payment Service and
understand that, where applicable, myTino's transaction fee will increase
proportionally.
Buyers and Bidders agree not to engage in any action
or activity meant to circumvent any fees payable to myTino. Prohibited practices
include (but are not limited to) the following:
• Failing
to report changed bid amounts or final service prices through the myTino Payment
Service.
• Suggesting or soliciting Buyers to hire you outside the myTino
system.
• Submitting bids or proposals for a project posted on the Site
outside of the myTino system.
POSTING
JOBS
myTino offers you as a Buyer two ways to post
your Job: public or confidential. During the bidding process, only the Buyer may
view the contents of the bids. Other members will only see that bids have been
submitted as well as the bidders’ nicknames. When the bid deadline expires and
the Buyer is choosing the winning bid or, during a voting process, bid
descriptions and thumbnails are made public, although working files will remain
inaccessible.
After choosing the winning bid:
•
If the Buyer has designated the job as public, all of the winning bid’s contents
including working files will be made public, while the other non-winning bids
will have their descriptions and thumbnails only made public.
• If the Buyer
has designated the job as confidential, , myTino will discuss with the Buyer as
to how much of the winning bid should be made public. Non-winning bids will have
their work description and pictures only made public.
This
process is to ensure transparency in the bidding process and promote overall
confidence in the integrity of the Site.
A fee of USD $10.00 will be
charged for each project posted by a Buyer who is an Ordinary Member. This fee
is waived for Buyers who are Premium Members.
Guidelines for Posting
Jobs
You agree to utilize the following guidelines:
• Post Jobs with clear scope, well-defined deliverables
and required time frames. Do not hesitate to contact Customer Service for
assistance with posting a Job.
• Answer clarifying questions from Bidders
and update the Job description.
• Evaluate multiple proposals against
criteria important to you such as a Bidder’s work experience, education,
portfolio, certifications, references, feedback from prior Buyers, location,
communication style and cost.
• Accept a proposal only when it has a clear
statement of work, well-defined deliverables and milestones, precise timeframes
and payment terms.
• Ask the Bidder to utilize define key milestones and
payment schedules.
• Ask for the Bidder’s office hours and standard response
times.
• Once you have awarded your Job, ensure that you keep records of
correspondence used in managing the Job, especially discussions between you and
the Bidder regarding scope, deliverables, milestones, timeframes, price,
feedback, revisions, schedule changes, vacations, availability, delays,
acceptance of deliverables and completion of milestones.
• After the Job is
completed, leave objective, balanced ratings and feedback.
JOB FUNDING AND AWARD
CONDITIONS
A Buyer who posts a project should be aware of the
following Job funding and award conditions (“Conditions”) which provide for the
retention, administration, and controlled release of the funds put into myTino
for each Job. All references to Job funding in these Conditions will include the
initial Funding Approval (as defined below) and any additional Funding Approval
for the Job.
Job
Funding
As part of the submission of a Job for
posting, a Buyer grants an irrevocable authorization (“Funding Approval”) for
myTino to use the Payment Service to charge the Buyer’s Transaction Account or,
where directed, Buyer’s credit card for the budgeted amount of the Job, as well
as any applicable fees payable to myTino. The amount charged under the Funding
Approval will be deemed as committed for the Job (“Committed Funds”) and cannot
be used by the Buyer for any other purpose. Such payments, once authorized, ARE
FINAL, and amounts in the Committed Funds will be released only pursuant to
these Conditions.
Transaction Account and
Committed Funds Not Insured Deposits
YOU ACKNOWLEDGE
THAT MYTINO IS NOT A BANK, AND AMOUNTS COMPRISING COMMITTED FUNDS ARE NOT
INSURED DEPOSITS. You agree that you will not receive interest or other earnings
on any of your Transaction Account funds, including Committed Funds. myTino
may earn and retain interest on those funds, or may receive a reduction in fees
or expenses charged for banking services or other compensation in respect of any
balances in your Transaction Account or Committed Funds.
Release and Delivery of Committed
Funds
myTino is authorized to and will release
applicable portions of the Committed Funds (each portion a “Release”) to Bidder
or Buyer only pursuant to one or more Release Conditions provided below. Bidder
and Buyer authorize myTino to use the Payment Service to deliver the amount of
any Release, and to withhold from Bidder those amounts myTino is entitled to
withhold pursuant to the Payment Service.
Release Conditions
As used in
these Conditions, “Release Conditions” means any of the following:
1. Buyer’s Approval of a Release
2. Buyer’s or Bidder’s failure
to timely upload to the Site a Explanatory Document pursuant to the Dispute
Resolution Process below
3. Buyer and Bidder delivering joint written
instructions to myTino concerning a Release
4. The final binding
determination of an arbitrator from which appeal is not taken
5. The final
binding order of a court from which appeal is not taken
6. The occurrence of
a Charity Release Determination pursuant to the Dispute Resolution Process
below
Dispute
Resolution
For any dispute arising between Buyer and
Bidder (excluding disputes involving claims for injunctive or other equitable
relief) Buyer and Bidder will pursue resolution of the dispute in accordance
with the following steps (“Dispute Resolution Process”).
Background Memorandum: If Bidder has requested a Release and
Buyer has not approved such Release within five business days after Bidder makes
such request, then Bidder or Buyer (“Initiating Party”) shall complete a
Background Memorandum as made available by myTino here. This Background
Memorandum should be posted to the other User (“Responding Party”) as well as
myTino at service@mytino.com.
Explanatory Document: Once the Background Memorandum is sent
out, the Responding Party will have three business days to make a formal
response to the Initiating Party, in the section provided within the same
Background Memorandum (“Explanatory Document”). Such Explanatory Document is a
good faith written representation by the Responding Party either that: (1) Buyer
has not received all deliverables required for a Release pursuant to the project
terms, or (2) Bidder has delivered all deliverables required for a Release. This
Explanatory Document should be posted to the Initiating Party as well as myTino
at service@mytino.com.
Failure to Upload Explanatory Document. In the event the
Responding Party does not upload an Explanatory Document to the Site within
three business days following the Initiating Party’s original posting of the
Background Memorandum, the Initiating Party will notify myTino of such failure
at dispute.resolution@mytino.com. myTino will then notify the Responding Party
and require an Explanatory Document. For the avoidance of doubt, myTino will not
be liable for any delay on its part in notifying the Responding Party. If the
Responding Party does not respond to myTino within 5 business days of myTino's
demand, the Responding Party will be deemed to authorize myTino to act in
accordance with the directions of the Initiating Party, including but not
limited to a Release.
Timely Posting of Explanatory Document. In the event the Responding Party timely posts an an Explanatory
Document, both the Initiating Party and Responding Party will endeavour to enter
into discussions with the goal of resolving in good faith any dispute and
delivering joint written instructions to myTino concerning a Release.
myTino Mediation. In the event Buyer and Bidder fail to resolve
any dispute through the foregoing process within 15 business days following the
original posting of the Background Memorandum, either Bidder or Buyer will have
the right to refer the dispute to myTino for mediation. myTino will review the
Job terms and all documents uploaded to the Site within 10 business days. myTino
will contact both parties to arrange a mediation conference call. The goal of
the conference call is to resolve the dispute and deliver joint written
instructions to myTino concerning a Release. myTino will not make a
determination or assess blame. myTino will only act to facilitate discussion
between the two parties to foster a resolution of the dispute.
Arbitration. In the event Buyer and Bidder still fail to
resolve the dispute within 5 business days after the myTino Mediation conference
call provided above, both parties agree not to bring an action in court for a
period of 20 days, during which time either one or the other may request of the
other party to resolve the dispute in a cost-effective manner through binding
non-appearance-based arbitration. Parties electing arbitration will be solely
responsible for the costs associated with the arbitration and must initiate such
arbitration through an established alternative dispute resolution (“ADR”)
provider. The ADR provider will not be an employee or affiliate of myTino. The
ADR provider and the parties must comply with the following rules: (a) the
arbitration will be conducted by telephone, online and/or be solely based on
written submissions; (b) the arbitration will not involve any personal
appearance by the parties or witnesses unless otherwise mutually agreed by the
parties; and (c) if an arbitrator renders an award the party receiving the award
may enter any judgment on the award in any court of competent jurisdiction.
Judicial Resolution. Failing both the mediation
process and the arbitration option set forth above, or in the event the total
amount of the award sought exceeds USD $10,000, both the Initiating Party and
the Responding Party shall, at each parties’ own expense, have the right to
pursue judicial resolution of the dispute.
Charity Release
Determination. In the event that within 60 days after the myTino
mediation conference call provided above, Buyer and Bidder have failed to serve
legal process initiating arbitration or judicial action as provided above,
myTino will have the right in its sole discretion to Release any or all
Committed Funds to a charitable organization.
How to Avoid Disputes
Disputes
often arise due to miscommunication and can often be resolved amicably between
the parties.
As a Buyer, myTino recommends the following steps to
avoid disputes:
• Post Jobs with clear scope, well-defined
deliverables and required time frames.
• Answer clarifying questions from
Bidders and if necessary, contact myTino to update the Job description.
•
Evaluate multiple proposals against criteria important to you, such as a
Bidder’s work experience, education, portfolio, certifications, references,
feedback from prior Buyers, location, communication style and cost.
•
Exchange and agree on a written agreement using myTino’s Message Centre.
•
Accept a proposal only when it has a clear statement of work, well-defined
deliverables and milestones, precise time frames and payment terms.
• Ask
for full contact information, for example email, telephone, and address
information, of the other party once a bid proposal has been selected.
• Ask
for the Bidder’s office hours and standard response times.
• Maintain open
lines of communication. Be clear about your expectations and check in frequently
with the other party. Do not leave anything to assumptions.
• Use myTino’s
Message Centre to maintain an electronic record of all written communication
between you and the Bidder around scope, deliverables, milestones, time frames,
price, feedback, revisions, schedule changes, vacations, availability, delays,
acceptance of deliverables and completion of milestones. In the event of a
dispute, all written communication on myTino, including project post, proposals
and bids and business terms may serve as the statement of record.
• Document
any changes to scope, timing and payment in writing, as well as all milestones
and payment schedules.
• Send/receive payment in installments as key
milestones are met. Have both parties sign off on the
milestones.
Improperly Filed
Claims
Should Bidder or Buyer file a claim contrary to
this section, the other party will be entitled to recover attorneys’ fees and
costs up to USD $2,000, provided that the other party has notified the claimant
in accordance with the Terms of Service of the improperly filed claim, and the
claimant has failed to promptly withdraw the claim.
Holding of Committed Funds
During
the Dispute Resolution Process, myTino will continue to hold the Committed Funds
without Release pending a Release Condition.
Release of Committed Funds
Release of the
Committed Account funds can be in parts. The Committed Funds regarding the
particular Job will terminate upon final Release of all funds relating to such
Job.
PAYMENTS UNDER RELEASE CONDITIONS ARE
FINAL
Payment of any Committed Funds under a Release
Condition constitutes the agreement of both Buyer and Bidder to release such
amounts. Such releases, once authorized under any Release Condition, ARE
FINAL.
MYTINO AS AGENT
myTino
undertakes to perform only such duties as are expressly set forth in these
Conditions and no other or further duties will be implied. myTino will have no
liability under and no duty to inquire as to the provisions of any agreement
other than the project terms and these Conditions. myTino will be under no duty
to inquire into or investigate any agreement or communication between Buyer and
Bidder. myTino may rely upon and will not be liable for acting or refraining
from acting upon any written notice, instruction or request furnished to it
hereunder and believed by it to be genuine and to have been signed or presented
by the proper party or parties. myTino will be under no duty to inquire into or
investigate the validity, accuracy or content of any such document. myTino will
have no duty to solicit any payments or Releases which may be due to or from any
Committed Funds. myTino may execute any of its powers and perform any of its
duties under these Conditions directly or through agents or attorneys (and will
be liable only for the careful selection of any such agent or attorney) and may
consult with counsel, accountants and other skilled persons to be selected and
retained by it. myTino will not be liable for anything done, suffered or omitted
in good faith by it in accordance with the advice or opinion of any such
counsel, accountants or other skilled persons. In the event that myTino is
uncertain as to its duties or rights hereunder or receives instructions, claims
or demands from any party hereto which, in its opinion, conflict with any of the
provisions of these Conditions, it will be entitled to refrain from taking any
action and its sole obligation will be to keep safely the Committed Funds until
the occurrence of a Release Condition.
SUCCESSION
myTino may resign and
be discharged from its duties or obligations under these Conditions by giving 20
days advance notice in writing of such resignation to Buyer and Bidder
specifying a date when such resignation will take effect. Any corporation or
association into which myTino may be merged or converted or with which it may be
consolidated, or any corporation or association to which all or substantially
all the online marketplace or Payment Service business of myTino may be
transferred, will succeed to all the rights and obligations of myTino as agent
under these Conditions without further act.
Survival
of Terms Following Termination
Upon termination of the Committed Funds, the remaining provisions of the
Terms of Service will survive, including, without limitation, obligations to pay
myTino any amounts, provisions concerning dispute resolution, limitation of
liability, and indemnification obligations.
Miscellaneous Terms and Conditions
Orders from Arbitrators or Courts
If Bidder or
Buyer intends to obtain an order from any arbitrator or any court, which order
might direct myTino to take, or refrain from taking any action with respect to
the Committed Account, that party will: (1) give myTino at least five business
days prior notice of the hearing; (2) include in any such order a provision
that, as a precondition to myTino’s obligation, myTino be paid in full for any
amounts to which myTino would otherwise be entitled; and (3) be paid for the
reasonable value of the services to be rendered pursuant to such
order.
No Third Party Rights
These
Conditions are intended solely for the benefit of Buyer, Bidder, myTino, and
their respective permitted successors and assigns, and no other person or entity
will have or acquire any right by virtue of these Conditions unless otherwise
agreed to by Buyer, Bidder, and myTino.
Successors
and Assigns
These Conditions will be binding upon and inure
to the benefit of the successors and assigns of Buyer, Bidder, and myTino.
However, myTino will have no obligation in performing these Conditions, to
recognize any successor or assign of Buyer or Bidder unless myTino receives
clear, authoritative, and conclusive written evidence of the change of such
parties.
COMMUNICATION
myTino
encourages open, complete and professional communication between Buyers and
Bidders. You are encouraged to use the myTino Message Centre to maintain an
electronic record of all written communication including clarifications and
agreements around scope, deliverables, milestones, timeframes, price, feedback
on deliverables, requests for revisions, acceptance of deliverables and
completion of milestones. Also, you are advised to transcribe relevant emails,
instant messages, telephone or in-person conversations between the Buyer and the
Bidder using the Message Centre posting system to maintain a record of what is
agreed. In the event of a dispute, all written communication on myTino,
including Job posting, proposals and bids and business terms will serve as the
record for resolution of the dispute. A communication that is not referenced in
the myTino system may not be admissible as evidence in non-judicial dispute
resolution after a dispute is reported.
RATING AND
FEEDBACK SYSTEM
You acknowledge and agree that the Site will
contain public feedback from Users with whom you have transacted. You
acknowledge that feedback results for you may consist of comments and ratings
left by other Users and that myTino may calculate a composite feedback number
based on these individual ratings. Bidders agree to be rated by Buyers along
several criteria, as determined by myTino. myTino provides its feedback and
rating system as a means through which Users can express their opinions
publicly, and myTino does not monitor or censor these opinions or investigate
any remarks posted by Users for accuracy or reliability unless a User brings the
posting to myTino’s attention. You may be held legally responsible for damages
suffered by other myTino Users or third parties as a result of these remarks if
a court finds that these remarks are legally actionable or defamatory. myTino is
not legally responsible for any feedback or comments posted or made available on
this Site by any Users or third parties, even if that information is defamatory
or otherwise legally actionable. You agree to report violations or abuses of our
rating and feedback system immediately by contacting Customer
Service, and agree not to take any actions that undermine the integrity of
the feedback system, including but not limited to the following:
• Leaving fake feedback for yourself or another User or Member such
as using a secondary Nickname or other myTino members to artificially raise the
level of your own feedback or create negative feedback for another User or
Member.
• Feedback threats such as demanding another User or Member to
perform a task by threatening to leave negative feedback or withholding
deliverables or funds until another User or Member agrees to leave positive
feedback or no feedback.
• Feedback solicitation such as offering to sell or
buy Services in exchange for good feedback, trading feedback undeservedly or
buying feedback.
In order to protect the integrity of the
feedback system and protect Users from abuse, myTino will consider removing
feedback under the following scenarios:
• Feedback or
information posted seeks to elicit or solicit any User's contact information,
such as other Users' email addresses, for any non-myTino related commercial or
business purposes, or to transmit any unsolicited advertising, "junk mail,"
"spam," or "chain letters."
• Feedback or information posted contains
language that is profane, vulgar, racist or contains adult material. Insulting
or inflammatory feedback is strongly discouraged but will not be removed.
•
Feedback or information posted is shown to have been left by any User who is in
violation of myTino’s eligibility requirements, or by or for a User who has
conducted any fraudulent transaction.
• Feedback or information posted is not
directly related to transactions conducted through myTino.
• Feedback or
information posted makes any reference to actions taken or purported to be taken
by myTino or any law enforcement organization.
• When myTino is provided
with a ruling or settlement agreement from a valid and certified dispute
resolution service, or is provided with a court order finding that the disputed
feedback is slanderous, libelous, defamatory or otherwise illegal.
• The
User who left feedback provided myTino with false contact information during the
transaction period (as verified by myTino) and cannot be contacted by myTino.
• The User who left feedback is participating in an myTino transaction with
the intent of leaving feedback as part of a campaign to harass myTino member(s)
(as verified by myTino).
• Negative feedback that was intended for another
User only when the User responsible for the mistaken feedback contacts myTino
and places the same feedback for the appropriate User. This does not apply to
feedback that was mistakenly marked negative instead of positive or vice versa,
in which case the User can contact Customer Service to file a feedback review
request.
PROVIDING SERVICES
If you wish to provide professional Services through myTino, you must be a
Member. You agree to provide true, accurate, complete information and to update
such information to maintain its truthfulness, accuracy and completeness. myTino
considers true and accurate location only the primary place from which your
Services are rendered. Misleading information about your location, including,
but not limited to, using a satellite location in another country, is not
allowed on myTino. At the beginning of your membership application, and from
time to time thereafter, your Account may be subject to verification as well as
editorial and feedback reviews. myTino can suspend or terminate your Account
upon the discovery that any information you provided or posted is not complete
or accurate, or as a result of other violations of the Terms of Service and Site
Policies.
Bid Proposal Guidelines
You agree to utilize the following bid proposal guidelines:
• Bid only on projects that you are a good fit for and you can
complete within the Buyer’s schedule.
• Help the Buyer clarify his or her
needs and fully develop the project scope and deliverables.
• Write a
specific, detailed proposal with clear scope, deliverables and milestones.
•
Set expectations that you can meet or exceed.
• Specify payment terms that
tie to the completion of milestones.
When submitting your
bid proposal you agree to:
• Submit an accurate bid
proposal reflecting your understanding of the scope of the project and the
amount of time/effort you plan to commit in order to provide high Buyer
satisfaction.
• If you do win a Bid, inform the Buyer as soon as possible of
any changes to price, delivery date or approach, prior to the date on which the
Buyer expects the deliverables to be provided.
• Not submit test bids. If
you do not have sufficient information about the project, post a message to the
Buyer and request for more information. Do not submit a bid if you are not
prepared to follow through on the bid.
• Not submit proposals or bids that
are made with the intent to commit fraud. Doing so will result in immediate
termination of your membership and you may incur legal liability.
• Not
submit boilerplate, placeholder or generic bids.
• Not offer your Services
in exchange for good feedback or for free.
• Respond promptly, within one
business day, to private messages from the Buyer.
• Respond promptly, within
one business day, to any inquiry from Customer
Service.
Violation of these guidelines may result in
suspension of your Account. If you are aware of a potential violation, please
contact Customer
Service.
Job Fulfillment
Guidelines
You agree to utilize the following project
fulfillment guidelines:
• Once you have been awarded a bid,
use myTino Message Centre to manage the Job and maintain an electronic record of
all written communication between you and the Buyer around scope, deliverables,
milestones, time frames, price, feedback, revisions, schedule changes, vacation,
availability, delays, acceptance of deliverables and completion of milestones.
In the event of a dispute, all written communication on myTino, including the
Job posting, proposals and bids and business terms will serve as the statement
of record.
• Inform the Buyer of your office hours and committed response
time.
• Inform the Buyer if a committed deliverable will be missed, offering
an explanation and proposing a revised date.
• Inform the Buyer if you will
be unavailable for more than one business day.
• If you are unable to
complete the Job, alert Customer
Service so that myTino is aware of the situation and can offer assistance to
the Buyer.
• Respond promptly, within one business day, to all Job-related
communication, whether from the Buyer or from myTino.
• Ask that Buyers
leave feedback on the myTino rating system after the work is completed and
report any rating system violation by contacting Customer
Service.
• After the project is completed, leave objective, balanced
ratings and feedback.
Violation of these guidelines may
result in suspension of your Account. If you are aware of a potential violation,
please contact Customer
Service.
FEES
Membership Fees
myTino offers two membership
programs: Ordinary and Premium. Ordinary Membership is free. For Buyers,
Ordinary Membership allows posting of Jobs at a cost of USD $10.00 per project,
payable to myTino. This cost is waived for Premium Members posting Jobs. For
Bidders, Ordinary Members may bid for and win bids, but such Bidder will have to
pay myTino a transaction fee amounting to 20% of the Job budget upon completion
of the bid. Bidders who are Premium Members will not be required to pay this
transaction fee.
myTino offers three payment options for Premium
Memberships: annual, quarterly or monthly payment.
Membership fees can
be paid by credit card or through your myTino Account. The membership billing
period begins on the date that myTino receives your first payment. Monthly,
quarterly and annual periods are calculated from the beginning of that billing
period. The period for calculating monthly bids included in your membership
program starts on the same day as the membership, Greenwich Mean Time +8 hours,
and renews every 30 days.
Currently, myTino does not restrict the
number of bids which may be submitted by Bidders, regardless of their category
of Membership, but myTino reserves the right to change this policy, including
but not limited to imposing a monthly number of bids included in the membership
programs, charge a price for additional bids or institute new fees at any time,
upon reasonable notice posted in advance on this Site.
No refunds of
fees already paid will be given. If you provide false or misleading information,
myTino will have the right to cancel your membership and will not refund the
membership fee already paid.
Automatic Membership
Renewal
myTino automatically renews your monthly, quarterly
or annual membership and charges your credit card or your myTino Transaction
Account. However, 10 days prior to the automatic renewal date myTino sends an
email notification to remind you that your membership is scheduled for automatic
renewal and to provide cancellation instructions in case you want to cancel the
membership. myTino will, in the first instance, charge the monthly, quarterly or
annual fee to your myTino Transaction Account. If the balance in your myTino
Transaction Account is insufficient, we shall charge the credit card you
supplied and you authorize us to charge such credit card for the appropriate
membership fees and amounts stated. Automatic renewal occurs on the first day
after the expiration date.
Changes to
Membership Program
Membership fees, whether paid
monthly, quarterly, or annually, are charged up-front and no refunds or credits
can be given upon cancellation. The cancellation of a membership will go into
effect at the end of the billing period. If you downgrade your membership or a
shorter payment plan, you will not receive a refund or credit for the fees
already paid. The downgrade will go into effect at the beginning of the next
billing period. myTino reserves the right to modify its membership programs at
any time, upon a reasonable notice posted in advance on this Site.
Membership Cancellation Instructions
To cancel or
downgrade your membership, please contact Customer
Service. Your request will be effective if received by 11:15 p.m. Greenwich
Mean Time +8 hours on the final day of your current membership term. myTino will
send you an email confirmation once your membership has been cancelled or
downgraded, as the case may be. You will subsequently not be liable for any
additional membership fees. Cancellation or downgrading takes effect at the end
of the active billing period. In any notice of cancellation or downgrade, you
must include:
1. Your full name, myTino Nickname, phone
number and address
2. Term (i.e. monthly, quarterly or annual) of the
membership you would like to cancel.
Please note that we will
not be able to process cancellation requests unless all of the above information
is provided.
Audit Provisions and Record
Keeping
For a period of one year after accepting each project
or package order, you agree to keep and maintain complete and accurate records
related to the Services provided on myTino, including the service description,
the bid and payment terms, and information on all repeat or follow-on Services
performed for each Buyer originated on myTino. In the event of questions
regarding Services rendered, work performed or fees due to myTino, upon 30 days
written notice and request from myTino, you agree to provide copies of these
records and other relevant documentation.
ENFORCEMENT OF SITE POLICIES
We may suspend or
cancel your Account if we believe that you have violated or acted inconsistently
with the letter or spirit of the Terms of Service and Site Policies, or violated
our rights or those of another party. Without limiting myTino's other remedies,
we will suspend or terminate your Account and refuse to provide any Services to
you if: (a) you breach any terms and conditions of the Terms of Service, the
Site Policies and the other written policies and procedures posted on the Site;
(b) we are unable to verify or authenticate any information you provide to us;
or (c) we believe that your actions may cause legal liability for you, our Users
or for myTino. Once suspended or terminated, you may not continue to use the
myTino service under a different Account or re-register under a new Account. In
addition, violations of the Terms of Service and the Site Policies may be
prosecuted to the fullest extent of the law and may result in additional
penalties and sanctions. If a User or Member engages in actions or activities
which circumvent the Site or otherwise reduces fees owed to myTino under the
Terms of Service, that User or Member will be liable to myTino for any fees due,
and may be subject to additional sanctions including, but not limited to,
suspension or termination of myTino membership.
myTino reserves the
right to terminate any User or project for any reason, at its sole discretion
and to refuse to provide registration and membership to you in the future. We
will notify you if we cancel your membership, unless in our judgment giving
notice would cause a risk of further violation or damages. However, we will
notify you that your Account will be canceled if the law requires such
notification. When your membership is canceled, you may no longer have access to
data, messages, files and other material you keep on the Site.
REFERRAL PROGRAM
Referral Program
Terms
myTino will provide each Member (“Referral
Participant”) with a referral identifier ("RID") upon acceptance of registration
with myTino. myTino will pay the Referral Participant the specified referral fee
upon completion of any Eligible Registration or Eligible Transaction, as such
terms are defined below.
"Eligible Registration" occurs when a
Nickname identified with a Referral Participant’s RID successfully completes
myTino’s registration process and upgrades to Premium Membership. Registrations
that: (1) are not in good faith or (2) involve a registrant that has previously
registered with myTino at any time are NOT Eligible Registrations.
"Eligible Transaction" means a bona fide transaction where a Nickname identified
with a Referral Participant’s RID successfully completes a winning bid on
myTino, provided that such Member is not a Premium Member. Any transaction which
is not a bona fide arms length transactionfor the purchase of Services, in the
sole discretion of myTino, is NOT an Eligible Transaction.
Users will
be identified and linked to a Referral Participant’s RID if they have clicked to
the Site via a link tagged with that Referral Participant’s RID. The Referral
Participant is solely responsible for ensuring that links to myTino are
correctly tagged with the RID myTino has provided to that Referral Participant.
Referral Fees and Payment
Upon
the occurrence of a Eligible Registration, myTino will credit the Referral
Participant with up to 10% of the relevant new Member’s first year membership
fee, 5% of the second year’s membership fee and 2.5% of the third and fourth
year’s membership fees, respectively.
Upon the occurrence of an
Eligible Transaction, myTino will credit the Referral Participant with 10% of
the relevant new Member’s transaction fee payable to myTino for Jobs
successfully completed. Subsequently, myTino will credit the Referral
Participant with 5% in the second year of membership and 2.5% of the third and
fourth year of membership, respectively. For the avoidance of doubt, all
foregoing percentages in this paragraph refer to the percentage of the
transaction fees which are paid to myTino and not the percentage of the total
Job budget. So if the transaction fees amount to 20% of the Job budget, the
Referral Participant would receive 2% (10% of 20%) of the Job budget in the
first year of membership as referral fees.
Except as otherwise
provided, myTino shall pay the referral fees that are owed, less any taxes or
other amounts that myTino is required by law to withhold, within 30 days of each
Eligible Registration and immediately upon payment of each Eligible Transaction.
Payments shall be made directly into your myTino Account. All amounts specified
in this Agreement shall be paid in US dollars. myTino reserves the right to
investigate any suspicious, unprofessional or inappropriate registration or
transactional activity. myTino also reserves the right to delay payment of any
Referral Fees, at its sole discretion, while it conducts an investigation of
such activity. If myTino, in its sole discretion, concludes that a particular
registration or transaction was deceptive and/or did not qualify as an Eligible
Registration or Eligible Transaction, respectively, you agree that myTino will
not be obligated to pay any referral fees for such registration or transaction.
If a service or registration upon which you have already been paid a
referral fee is later charged back, cancelled within 30 days, breached,
repudiated or rejected by a Buyer or Bidder after payment and myTino is forced
to remit fees, an amount equal to the ref